Introduction
This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit this website, request a quotation, or otherwise interact with us. It is written to meet the requirements of the [EU General Data Protection Regulation (GDPR)], the [Swiss Federal Act on Data Protection (FADP)] and other applicable laws.
Data Controller & Contact
| Controller | [Hawker USA Concept SA], [registered address] |
|---|---|
| Privacy contact | privacy@hawkerusa.com |
| Data Protection Officer | [Name / “not appointed — not required”] |
| EU/UK representative | [Name and address, if applicable] |
Personal Data We Collect
- Identity and contact data — name, company, email address, telephone number, postal address.
- Travel data — itinerary, passenger names, dates of birth, passport and visa details, and any special assistance or dietary requirements you choose to provide.
- Transaction data — quotations, contracts, invoices and payment references. We do not store full card numbers.
- Technical data — IP address, device and browser type, pages viewed and referring URL.
- Correspondence — the content of messages you send us and records of calls where lawfully recorded.
Special-category data (for example health information relevant to in-flight assistance) is processed only where you have provided it voluntarily and, where required, on the basis of your explicit consent.
Purposes & Legal Bases
| Purpose | Legal basis |
|---|---|
| Responding to quotation and charter requests | Steps prior to entering a contract |
| Performing the flight and related services | Performance of a contract |
| Regulatory filings (crew, customs, immigration, security) | Compliance with a legal obligation |
| Safety, security and fraud prevention | Legitimate interests |
| Service improvement and analytics | Legitimate interests / consent for non-essential cookies |
| Marketing communications | Consent, or soft opt-in for existing clients |
Retention
We retain personal data only as long as necessary for the purposes described above, and thereafter for the periods required by aviation, tax and commercial law — typically [10] years for contractual and accounting records, and [24] months for marketing contact data after the last interaction.
Your Rights
- Access to the personal data we hold about you, and a copy of it.
- Rectification of inaccurate or incomplete data.
- Erasure, where the data is no longer necessary or consent is withdrawn.
- Restriction of, or objection to, processing based on legitimate interests.
- Portability of data you provided, in a structured machine-readable format.
- Withdrawal of consent at any time, without affecting prior lawful processing.
- To lodge a complaint with your supervisory authority — in Switzerland the [FDPIC], in the EU your national authority.
To exercise any right, contact privacy@hawkerusa.com. We respond within one month, extendable by two further months for complex requests.
Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access control on a need-to-know basis, supplier due diligence and staff confidentiality undertakings. No transmission over the internet can be guaranteed fully secure.
Changes To This Policy
We may update this Policy from time to time. The version in force is the one published on this page, identified by the “last updated” date shown above. Material changes will be notified by prominent notice on the site or by email where appropriate.